Wildfox prides itself on offering the highest quality merchandise while fulfilling customer orders accurately! If you are not fully satisfied with your purchase simply return the unused item in its original packaging with tags attached within 30 days of purchase and we will provide you with a full refund. Any item(s) returned between 31 and 60 days after purchase will be automatically given a store credit that is redeemable on our site at any time. Returns must be in original condition and in all their original packaging. Wildfox will not accept return items with any signs of wear or with any of the original tags not included.
All Sale Items, Swimwear and Gift Card purchases are FINAL SALE and cannot be returned. Also any item that is returned that isn't approved will have a restocking fee, that is 25% of the item price.At this time we do NOT offer direct exchanges, but don't worry go ahead and replace an order for the correct size or color and as soon as we receive your return we will issue you either a refund or gift credit whichever applies.
To request a Return Merchandise Authorization (RMA) please send an email to firstname.lastname@example.org. In this email please include your first and last name, order number the item(s) you wish to return and your reason for the return. We will get back to you with you RMA that you will need to include in your return shipment. Once our warehouse has received your item and it has been checked in, we will issue you your refund or gift credit.
We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.
Please allow 2-3 weeks for your return to be received and processed.